Shipping Policy

Last updated: June 2025

We ship Cream Whim orders worldwide from Bali, Indonesia. Please read this policy to understand our shipping process, timelines, and responsibilities.

1. Processing Time

All orders are processed within 1–3 business days of payment confirmation (excluding weekends and Indonesian public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

During high-demand periods (sales, new collection launches) processing times may be slightly longer. We will communicate any significant delays.

2. Shipping Destinations

We ship to all countries worldwide. Some remote areas or countries with restricted postal services may have longer delivery times or limited carrier options.

3. Estimated Delivery Times

Delivery times are estimated from the date of dispatch and may vary by destination:

These are estimates only. Actual delivery may be affected by customs clearance, local carrier conditions, public holidays, or unforeseen events. We are not liable for delays outside our control.

4. Shipping Carriers

We use reputable international shipping carriers including DHL, FedEx, and local courier partners. The carrier assigned to your order will depend on your location and the shipping option selected at checkout.

5. Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this to track your shipment on the carrier's website. Please allow up to 24 hours for tracking information to update after dispatch.

6. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. Free shipping promotions, if available, will be displayed at checkout.

7. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and fees imposed by your country's customs authority. These charges are the sole responsibility of the buyer and are not included in the price paid on our Site.

We are not responsible for delays caused by customs inspection. If you are unsure about import fees in your country, we recommend checking with your local customs office before placing an order.

8. Lost or Undelivered Packages

If your tracking shows your order as delivered but you have not received it, please:

• Check with neighbours or building reception

• Contact your local post office or courier

• Email us at creamwhim@gmail.com within 7 days of the marked delivery date

We are not responsible for packages lost due to an incorrect address provided at checkout. Please double-check your shipping address before completing your order.

9. Address Errors

If you notice an error in your shipping address after placing your order, please contact us immediately at creamwhim@gmail.com. We can only amend address details before dispatch. Once dispatched, we cannot guarantee changes can be made.

10. Contact

PT Saint Tropez Bali / Cream Whim
Jl. Pantai Batu Mejan No.12b, Canggu, Bali 80351, Indonesia
Email: creamwhim@gmail.com

 

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Kebijakan Pengiriman

Terakhir diperbarui: Juni 2025

Kami mengirimkan pesanan Cream Whim ke seluruh dunia dari Bali, Indonesia. Baca kebijakan ini untuk memahami proses, jadwal, dan tanggung jawab pengiriman kami.

1. Waktu Pemrosesan

Semua pesanan diproses dalam 1–3 hari kerja setelah konfirmasi pembayaran (tidak termasuk akhir pekan dan hari libur nasional Indonesia). Anda akan menerima email konfirmasi pengiriman beserta informasi pelacakan setelah pesanan dikirimkan.

2. Tujuan Pengiriman

Kami mengirimkan ke semua negara di seluruh dunia.

3. Estimasi Waktu Pengiriman

Waktu pengiriman dihitung dari tanggal pengiriman:

Ini hanyalah estimasi. Pengiriman aktual dapat dipengaruhi oleh bea cukai, kondisi kurir lokal, atau kejadian tak terduga. Kami tidak bertanggung jawab atas keterlambatan di luar kendali kami.

4. Kurir Pengiriman

Kami menggunakan kurir internasional terpercaya termasuk DHL, FedEx, dan mitra kurir lokal.

5. Pelacakan

Setelah pesanan dikirimkan, Anda akan menerima nomor pelacakan melalui email. Harap tunggu hingga 24 jam agar informasi pelacakan diperbarui setelah pengiriman.

6. Biaya Pengiriman

Biaya pengiriman dihitung saat checkout berdasarkan alamat pengiriman, berat pesanan, dan metode pengiriman yang dipilih.

7. Bea Cukai, Pajak & Biaya Impor

Pesanan internasional mungkin dikenakan bea cukai dan pajak impor. Biaya ini sepenuhnya menjadi tanggung jawab pembeli dan tidak termasuk dalam harga yang dibayarkan di Situs kami. Kami tidak bertanggung jawab atas keterlambatan yang disebabkan oleh pemeriksaan bea cukai.

8. Paket Hilang atau Tidak Terkirim

Jika pelacakan menunjukkan pesanan Anda telah terkirim tetapi Anda belum menerimanya, harap periksa dengan tetangga atau resepsi gedung, hubungi kantor pos atau kurir lokal, dan email kami di creamwhim@gmail.com dalam 7 hari setelah tanggal pengiriman yang tertera.

Kami tidak bertanggung jawab atas paket yang hilang akibat alamat yang salah. Harap periksa kembali alamat pengiriman Anda sebelum menyelesaikan pesanan.

9. Kesalahan Alamat

Jika Anda menemukan kesalahan pada alamat pengiriman setelah memesan, segera hubungi kami di creamwhim@gmail.com. Kami hanya dapat mengubah detail alamat sebelum pengiriman.

10. Kontak

PT Saint Tropez Bali / Cream Whim
Jl. Pantai Batu Mejan No.12b, Canggu, Bali 80351, Indonesia
Email: creamwhim@gmail.com